Privacy policy

Privacy Policy

Last updated: 20 April 2026

LAB5 operates this website and online store, including all related information, content, features, tools, products and services (the “Services”). The LAB5 store is powered by Shopify.

This Privacy Policy explains how we collect, use and share your personal information when you visit our website, place an order, contact us or otherwise use our Services.

By using our Services, you confirm that you have read and understood this Privacy Policy.

1. Who we are

Data controller:

LAB5
ul. Inżynierska 43/27
53-228 Wrocław
Poland
E-mail: sale@lab5.eu.com

2. What personal data we collect

Depending on how you use the store, we may collect the following information:

  • Name and surname

  • Billing and shipping address

  • E-mail address

  • Telephone number

  • Payment and transaction information

  • Order history and purchased products

  • Information provided in messages or support requests

  • Account details, if you create an account

  • Technical data such as IP address, browser type, device type and cookies

  • Information about how you use the website and store

We do not intentionally collect sensitive personal data.

3. How we collect your data

We collect personal data:

  • directly from you when you place an order, create an account or contact us,

  • automatically when you use our website through cookies and similar technologies,

  • from Shopify and payment providers,

  • from shipping companies and service providers involved in fulfilling your order.

4. How we use your data

We use your personal data to:

  • process and deliver your orders,

  • process payments, refunds and returns,

  • contact you about your order,

  • provide customer support,

  • improve the website and shopping experience,

  • protect against fraud and abuse,

  • comply with legal and tax obligations,

  • send marketing e-mails if you have agreed to receive them.

We only process your data where we have a legal basis to do so, including performance of a contract, compliance with legal obligations, legitimate interests or your consent.

5. Sharing of personal data

We may share your personal data only where necessary with:

  • Shopify, which powers the store,

  • payment providers,

  • shipping and logistics companies,

  • IT, hosting and analytics providers,

  • accounting and legal service providers,

  • public authorities if required by law.

We do not sell your personal data.

Some providers may process data outside the European Economic Area. In such cases, we use appropriate safeguards required by law, including standard contractual clauses.

6. Shopify

Our store is hosted on Shopify. Shopify may collect and process certain information required to provide the store and related services.

More information about how Shopify processes personal data is available here:

https://privacy.shopify.com/pl

7. Cookies

We use cookies and similar technologies to:

  • keep the store working correctly,

  • remember your preferences,

  • analyze traffic and website usage,

  • improve performance and user experience,

  • display relevant advertising where permitted.

You can manage or disable cookies in your browser settings.

8. How long we keep data

We keep personal data only for as long as necessary:

  • to fulfill your order,

  • to comply with legal, accounting and tax obligations,

  • to resolve disputes and enforce our policies.

Order and accounting records may be kept for up to 6 years where required by Polish law.

9. Your rights

If you are located in the European Union, United Kingdom or another jurisdiction with similar rights, you may have the right to:

  • access your personal data,

  • correct inaccurate data,

  • request deletion of your data,

  • restrict or object to processing,

  • withdraw consent,

  • request transfer of your data,

  • complain to a data protection authority.

In Poland, you may file a complaint with:

President of the Personal Data Protection Office (UODO)
ul. Stawki 2
00-193 Warszawa
Poland

To exercise your rights, contact us at: sale@lab5.eu.com

10. Marketing communication

If you subscribe to our newsletter or agree to receive marketing messages, we may send you information about new products, firmware releases, updates and promotions.

You can unsubscribe at any time using the unsubscribe link in the e-mail or by contacting us.

11. Children

Our store and Services are not intended for children under 16 years of age.

We do not knowingly collect personal data from children.

12. Security

We take reasonable technical and organizational measures to protect your personal data.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

13. Third-party websites

Our website may contain links to third-party websites, such as GitHub, Discord, Tindie, Shopify or social media platforms.

We are not responsible for the privacy practices of those websites.

14. Changes to this policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this page with the updated revision date.

15. Product use and responsibility

LAB5 products, including MonsterC5 and related accessories, are intended only for lawful research, diagnostics, development and testing on systems and networks that you own or are explicitly authorized to use.

By purchasing and using our products, you agree that you are solely responsible for the way they are used.

LAB5 is not responsible for:

  • unauthorized use,

  • damage caused to third parties,

  • violation of local laws or regulations,

  • misuse of the product outside its intended purpose.

The customer assumes full responsibility for any damage, loss, legal consequences or claims resulting from unauthorized or improper use of the product.

16. Contact

If you have any questions about this Privacy Policy or your personal data, please contact:

LAB5
ul. Inżynierska 43/27
53-228 Wrocław
Poland
E-mail: sale@lab5.eu.com