Shipping policy

Shipping Policy

Last updated: 20 April 2026

Thank you for shopping with LAB5.

This Shipping Policy explains how we process and ship orders placed through our store.

1. Processing time

Most orders are prepared and shipped within 1–5 business days after payment is received.

Products assembled to order, customized products or products that are temporarily out of stock may require additional processing time.

If there is an unusual delay, we will contact you using the e-mail address provided with your order.

2. Shipping methods

We ship worldwide.

Depending on destination and product size, orders may be shipped using:

  • FedEx

The available shipping methods and costs are shown during checkout.

3. Estimated delivery times

Typical estimated delivery times are:

  • Poland: 1–3 business days

  • European Union: 3–10 business days

  • United Kingdom: 4–10 business days

  • United States and Canada: 4–12 business days

  • Other countries: 5–20 business days

Delivery times are estimates only and are not guaranteed.

4. Tracking

If the selected shipping method includes tracking, you will receive a tracking number by e-mail once the order has been shipped.

Please allow up to 24 hours for the tracking information to become active.

5. Customs, VAT and import charges

For orders shipped outside Poland, the customer is responsible for any import duties, VAT, customs clearance fees, brokerage fees or local taxes required in the destination country.

LAB5 has no control over these charges and cannot predict their amount.

If a shipment is refused because the customer does not pay customs or import fees, the original shipping cost and any return shipping cost may be deducted from the refund.

6. Incorrect shipping information

The customer is responsible for providing a correct and complete shipping address.

If an order is returned because of an incorrect or incomplete address, refusal to accept the shipment, or failure to collect the parcel, the customer may be charged for reshipping.

If you notice a mistake in your shipping address, please contact us as soon as possible at sale@lab5.eu.com.

7. Lost, delayed or damaged shipments

If your package appears to be lost, significantly delayed or damaged during transport, please contact us at sale@lab5.eu.com.

Please include:

  • your order number,

  • a description of the problem,

  • photos of the parcel and product if damaged.

Claims for damaged packages should preferably be reported within 7 days of delivery.

LAB5 will assist in opening a claim with the shipping company, but we cannot guarantee the outcome of third-party carrier investigations.

8. Restricted destinations

We reserve the right not to ship to countries, territories or addresses where shipping is unavailable, unreliable or restricted by law, export regulations or carrier limitations.

9. Contact

If you have any questions about shipping, please contact:

LAB5
sale@lab5.eu.com
ul. Inżynierska 43/27
53-228 Wrocław
Poland